Privacy Policy | Merisa McDowall

1. Purpose and Scope

Effective date: 19 May 2025

This Privacy Policy outlines how Merisa McDowall (“the Company”, “we”, “us” or “our”) collects, uses, protects and discloses your personal data when you access our website(s), interact with our services or make a purchase through our platforms, including Wix.com and Simplero.

By using our website(s) and services, purchasing our services or providing your personal information, you agree to the terms of this Privacy Policy.

2. What We Collect

We may collect and process the following data:

Full name
Email address
Phone number
Billing address and country of residence
Company name and VAT number (if applicable)
Payment information (processed securely via third-party providers)
IP address and browser/device information
Purchase and login activity
Responses to forms, surveys or emails
Subscription preferences
Usage data from our website and services (e.g. time of visit, pages viewed, browser type)
Any other information you voluntarily submit via forms, messages or purchases

3. How We Use Your Data

Your data may be used for the following purposes:

To process your orders and deliver purchased services
To send order confirmations, access/login details and relevant communication
To provide access to digital content hosted via Simplero
To communicate with you about your purchase or subscription
To manage membership areas and subscriptions
To manage your account, receipts and billing history
To send newsletters (only if you have opted in)
To improve user experience and analyse site performance
To fulfil legal or contractual obligations
To comply with tax, legal or regulatory requirements

You will only receive newsletters if you have actively opted in. You can unsubscribe at any time.

4. Legal Basis for Processing

We process your data based on:

Contractual necessity (e.g. processing orders, granting access)
Fulfilment of a contract (e.g. service delivery)
Your consent (e.g. newsletter subscription, optional information)
Legitimate interests (e.g. improving service delivery, business operations and communication)
Legal obligations (e.g. tax reporting, regulatory requirements)

5. Cookies and Tracking

Our websites use cookies and tracking technologies to optimise website functionality and site performance, improve your experience, analyse user behaviour via services like Google Analytics and analyse traffic. You can manage or disable cookies via your browser settings.

6. Data Sharing and Third-Parties

We work with a limited number of third-party providers, who help us deliver services. These include:

Simplero (newsletters, automations, course platform, CRM, membership hosting, payments)
Stripe (payment processing)
Wix.com (website)
Google Analytics (analytics services)
Zoom (used for delivering live online sessions, meetings, events. Recordings may occur in some cases and will be announced in advance. Participation implies consent unless otherwise stated)

These providers are under contractual obligations to protect your data and process it in compliance with applicable laws.

7. Data Retention

We retain your personal data only as long as necessary to:

Deliver the services you have purchased
Maintain access to your materials
Fulfil legal or accounting obligations

You may request data deletion at any time by contacting us.

8. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw your consent (where applicable)
Object to processing in certain cases
File a complaint with a relevant data protection authority (Datatilsynet)

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, misuse or loss.

10. International Transfers

Your data may be stored or processed outside your country of residence, including within the EU and the UAE and in countries where data protection laws may differ. We ensure appropriate safeguards are in place when required by law. By using our services, you consent to such transfers, provided appropriate safeguards are in place.

11. Changes to This Policy

We reserve the right to update this Privacy Policy as needed. Changes will be posted on this page, and where relevant, communicated to you directly via email.

12. Contact

If you have any questions regarding this Privacy Policy or your data, you can contact us at:
info@merisa-mcdowall.com